Terms and Conditions

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Please note that booking through Jozie's Entertainment our Terms and conditions apply. We take no responsibility for booking through us and not reading our terms and conditions.  

Bookings 

Bookings must be confirmed in writing and a 50% non-refundable deposit will be requested to secure the date required. Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking. Please note we do not accept cheques.

Prices and information are subject to change.

Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.

For cancellations, deposits are non-refundable. 48 hours notice is required for cancellations.

If you are making a booking for a children’s party, please ensure all parents are aware in advance that a face painter will be on site, especially when parents/guardians are unlikely to be present. It is the host’s responsibility to ensure that all parents/guardians have been informed and that any comments are relayed back to the face painter.

In an unlikely event that you are unhappy with the service, please call us immediately so that we can take quick action. Compensation/refunds will be provided depending on the situation. More action can be provided if you call us during the event.

To take a booking we will need the following: date of event, the start time for our entertainers, the address it will be held at, entertainment required. Once confirmed to amend any of the following will be chargeable: date of event, the start time for our entertainers, the address it will be held at, entertainment required. 

A 50% non-refundable deposit is required to confirm a booking. The final 50% deposit is required to be paid the morning that the event starts. In the event that a payment is set to an additional day, this will be when the payment is due. This will need to be finalised and confirmed with a member of staff from Jozie's Entertainment. In the event that this is not paid on the date set an additional late payment fee of 10% of the booking will be added to the booking in question (this does not include the travel charge). For instance a daily charge of £10 will be charged from a £100 booking until the payment has been paid. A request for the bank transaction may be requested as proof. 

If you plan to host the party in your home, please ensure there is enough space for the number of children invited. 

Please be aware any potential trip hazards such as rugs (please roll these up and clear the space as much as possible ahead of our arrival). 

If hosting a party inside, please ensure ventilation is accessible. If hosting a party outside, please ensure you have plenty of cool shade in hot weather or indeed space inside incase in rains. 

A bouncy castle/sweet vendor/soft play can be lovely additions, but we STRONGLY advise you to limit/pause these during our entertainment. Our entertainers will not be able to keep the attention of ALL the guests if there are multiple distractions and other activities going on. Please keep background noise to a minimum whilst our entertainers are hosting the party.

With our bouncy castles we take a deposit of £50 deposit. This is refunded once the castle is returned in full tack. This is not refunded if you decide cancel.

With certain bouncy castles we do not allow face paint on them as it is difficult to clean. We also don't allow food on ANY food on the castles.

Customer is liable for any parking charges that Jozie's Entertainment incur, including parking fines where parking is not provided or not suitable.

 Face Painting Materials 

We only use professional water-based face paints which are fully compliant with EU and FDA toy and cosmetic regulations. These paints are hypoallergenic and include anti-bacterial properties which are specifically for use on the face and skin. Paint can easily be removed using mild soap and water. Some skin types are prone to some very mild initial staining – a small amount of mild baby shampoo will remove this gently.

Water is changed regularly during a booking and clean sponges used throughout. Equipment is thoroughly cleaned after each booking.

1) We have your children’s safety and interests in mind at all times and as a result, we reserve the right not to paint under certain conditions – see below for examples as the list is not extensive:

·  i) We will not paint faces of anyone under 3 years of age. The face paint manufacturers do not recommend paint for anyone below this age and very young children can sometimes be overwhelmed by the results. We may paint a small design on the hands or arms of children younger than 3 years of age but this will be at the discretion of the face painter.

·   ii)We will not paint anyone who is obviously unwell (runny nose/temperature/rash) or has any other visible skin complaint (eczema; chicken pox; acne; cold sore; open wounds; eye infections etc).

·  iii) We will not paint anyone against their wishes (this may result in stopping painting before the result if a child becomes uncomfortable or changes their mind). Please do not force your child to be painted if they really are uneasy or unwilling – face painting should be an enjoyable experience for both the child and parent.

At an event, children must be under constant adult supervision whilst being painted or waiting their turn.

If you believe the person to be painted has sensitive skin, a skin patch test can be carried out. It is the guardian’s responsibility to inform the face painter in advance if this is the case. Josie’s face painters cannot be held liable for any allergic reaction to the paints.

Without prejudice, we reserve the right not to paint any persons we feel should not be painted.

We carry full public liability insurance and our lead artist, Josie, personally holds an enhanced DBS check.

References are available from previous clients upon request.

Disclaimer 

We do not wish to violate or infringe upon any copyright laws. We DO NOT claim to be associated with any copyrighted or name brand character. Our characters are based on story and fable characters that have been entertaining children for years. Any resemblance between our entertainers and any copyrighted characters is purely coincidental. All clients booking us must be in acceptance that our characters do not represent any copyrighted characters or their stories. Please do not confuse our characters with the Walt Disney Company or any other trademarked characters. Josie’s Entertainment is in no way associated with the Walt Disney Company or any other company. 

All of the images on all of our accounts including social media are for promotional  purposes. Photos that are taken from our employees have asked for premission either by the event organisers, company manager or parents . If you do not wish for your children to have the photo taken, please let a member of staff know. Whilst we take our own photos we also sometimes on occastions use third party photos. We do not disclose which photos we have taken and third parties due to GDPR. Children's name and age being promoted is down to the discretion of the parent/ guardian. 

Mascots 

It is the responsibility of the person who is hiring the equipment to ensure that all possible steps are taken to avoid injury to users or damage to the mascot equipment.

We require a 50% non-refundable deposit to secure your booking of hire of mascot/s.

We provide a professional actors/actress to wear the mascots at your chosen event that will come with the Mascot/s. A separate assistant may be required to assist the actor/s when walking around.

In the event that an assistant is unable to attend the actor, a responsible adult must always closely monitor the mascot/s .

No smoking or barbeques or naked flames near the mascot at all times.

No food or drinks to be consumed near the mascot equipment.

Children require supervision whilst in the vicinity of the mascot equipment.

The mascot equipment must be kept away from water. This includes (but is not limited to) rain, hail, drizzle, humidity, swimming pools.

 Orders are taken subject to availability of products and if in certain circumstances we do not supply any product, we will refund any money already paid for these products. 

We will inform you immediately of any change and give you the right to cancel or amend your booking. We will contact you to confirm your booking.

We cannot accept any responsibility for any injury caused to anyone using this equipment.   

Covid

Whilst we follow the covid government guidelines, we do not take reasonability for anyone who is not following. For more information click this link.

Online Parties 

All of the online parties provided by Josie's Face Painting and Entertaining are in conjunction with our terms and conditions.  

Children should be supervised by a parent or carer at all times during online parties. 

Whilst we do not play any games that are considered dangerous, we do not take any responsibility for children's safety. If a game is deemed unsafe by the parent or carer the child does not have to play as safety is in their hands. 

Please note: The actors used for advertisements may not always be the same with online parties. 

Online party bookings are Non-refundable.  

During a online party there may be some technical difficulties. Josie and the team will do their best in these circumstances to resolve the issue as soon as possible. 

Please make sure in advance that you know how to use the applications or software on which the party maybe held. We do not take any responsibility for any technical issues on your side.   

We will turn off anyone's screen who is using inappropriate language or behaviour. If a child is upset we will turn their screen off to give them time to be consoled.  

Food 

Sweets and treats are handed out by our team members. 

Please note that the sweets may contain Wheat, Milk, Eggs and traces of nuts. We outsource our products from external parties and therefore cannot confirm that there are NO traces of the previously mentioned ingredients. We advise that children with ANY allergies do not consume the sweets. Therefore, Josie’s Face Painting and Entertaining is not responsible for any allergic reactions. 

Jozie's Events 

Every entry will require a purchased ticket. This is usually done online before the event or at the door on the day. To find out more this should be written in the description of the event. Our events normally sell out. If you decide to purchase a ticket on the day at the door, we cannot guarantee you a space if the venue is at full capacity. 

With any event, we can not control the weather and will there for take no responsibility on the day for any heavy weather conditions such as too much sun, Rain, Snow or Wind. However, if we have to close the event before the day from Government Guidelines we will issue full refunds.

We take no responsibility for any loss of items that you leave in an area and expect our customers to take responsibility of their items. We also take no responsibility for the car park. 

We expect carers to take care and stay with the children at all times. If you have lost a child, report it to a manager on site. 

At some events, we have caters that may sell alcohol. We expect you to take responsibility when drinking. We will NOT tolerate any rude or abusive behaviour towards our staff and other customers. You will be escorted off the property if any behaviour has been seen or heard - to the discretion of the manager onsite. 

Jozie's Events Stall holders

We hold events throughout the year. At our events we bring in third -party stall holders that will come and sell products and services. We take no responsibility for any of the products or services sold by the third-party stalls. We therefore are happy to provide contact details of any stalls you wish to contact. 

Whilst we want every event to be a success and sold-out, we cannot guarantee this at an event. Therefore we do not take any responsibility for loss of sales. 

If we do not hit our target with sale-tickets we may cancel the event before the date. Stall holders will be notified of this before, and a full refund will be given (of the amount given to have a stall). In a rear situation where we would have to cancel any event for any reason- We do not take any liability for purchased goods to sell. 

Every stall should clear up after the event and take all of their waste with them once leaving. 

Bouncy Castles 

You, the HIRER are responsible whilst hiring this Bouncy Castle to ensure that all possible steps are taken to avoid injury or damage to the Inflatable. Please ensure that the following Safety Instructions and guides are followed: We strongly advise that you seek your own liability insurance if you are concerned about the cover this contract allows.

We work alongside bouncy castle companies and we follow their policy and terms and conditions. We take no responsibility for bouncy castles. 

This unit has an age limit of 12 (ASK DELIVERY DRIVER). Please ensure no-one over this age uses the equipment.

No food or drinks or gum to be allowed on or near the inflatable Bouncy Castle which will avoid choking and damage (Please note if the Inflatable is collected in a dirty condition or damaged then the person hiring it will incur a cleaning and, or repairing charge which is the deposit you've paid)

All footwear, glasses, jewellery, badges MUST be removed before using the Bouncing Castle.

No face paints, party poppers, streamers, silly string or ink based products to be used either on or near the Bouncy Castle.

No smoking or cooking equipment near the Bouncy Castle.

Important Climbing, hanging or sitting on walls is DANGEROUS and under no circumstances should this be allowed.

A responsible Adult must supervise the Bouncy Castle at all times. Alcohol or any other substance is forbidden whilst using or supervising the castle.

Make sure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of Children using it. Try to avoid large and small Children from using it at the same time.

Prevent Horseplay, Please ensure Children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others. Somersaults are strictly forbidden as these are very dangerous on this type of equipment.

If the Bouncing Inflatable Castle is not being used for any part of the day, please switch the blower off at the mains.

Do not allow anyone to bounce on the front safety step as a Child could easily bounce off the inflatable and get hurt. The step is there to assist users in getting on or off!

It is essential to ensure that no-one with a history of back or neck problems is allowed on the Bouncy Castle and also any Child who is feeling unwell.

Do not allow anyone to be on the Bouncy Castle during inflation or deflation as this is DANGEROUS.

No pets, toys or sharp instruments to be allowed on or near the Bouncy Castle.

Please ensure that Children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.

Ensure that an area of 6 feet (2 metres) around the unit is completely clear.THE BLOWER SHOULD BE AT LEAST 1 METRE AWAY FROM THE BOUNCER.

The Bouncy Castle should not be used if it becomes wet on the jumping area. If no shower cover is fitted and in the event of rain, the unit should not be used.

In the event of heavy rain, it is strongly recommended that the Bouncy Castle be switched off. Any wetness, including bubbling (which is normal) can be dried with a towel.

In the event that the blower stops working, please ensure all users get off the inflatable immediately. Check the fuses and make sure the blower tube or deflation tube has not come undone or something has not blown onto and is obstructing the blower. In the event that it overheats, or loses power, switch the blower off at the mains, then switch it back on again 1 or 2 minutes later, and it should restart. If it does not, inform us straight away.

DISCLAIMER

Please note that all persons using this Bouncy Castle do so at their own risk.

The person/s or organisation hiring this Inflatable equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.

Our Company cannot accept any responsibility for any injury caused to anyone using this equipment.

By booking with us you confirm that you have read the above agreement and fully understand and accept the conditions as above. I am aware that whilst in my care I am fully responsible for the inflatable and will pay for any loss or damage that may occur, this will include the inflatable being returned in an unacceptable condition, i.e.: If it is in a dirty or muddy condition, I will be expected to pay an additional cleaning charge. I have checked with the operator that the inflatable bouncing castle, has been erected and secured properly.